Creating Premium Account - Credit card problems

[andresmelz12]

I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. Help please.

[Peter__]

Strange, does you card meet all of the requirements here?
https://support.spotify.com/problems/#!/article/payment-problem-card

It is also worth trying a different browser if available.

[andresmelz12]

Thanks for answering.

I don't know what happens with my card. I think it meet all the requirements.

I bought a gift card at CVS and used it, but I only had an unlimited account. I want a Premium account. Im desperate. Aahhh

[Peter__ · Accepted solution]

If you get in touch with the customer services team directly using the online contact form they will be able to lend a hand further to check out your account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[andresmelz12]

Thank you. I will do that.