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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 144790 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 144790 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10224 Views
  • 3 replies
  • 9 likes
  • Security
  • 10224 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502166 Views
  • 985 replies
  • 112 likes
  • Account
  • 502166 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123626 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123626 Views
  • 74 replies
  • 12 likes

New 50% student account doesn't apply to West Point?

I go to the United States Military Academy at West Point and tried to recieve a 50% discount? Is West Point not an accreditted school? It's in the top ten according to forbes: http://www.forbes.com/top-colleges/list/ I was confirmed in my first manua...

  • Casual Listener
  • I go to the United States Military Academy at West Point and tried to recieve a 50% discount? Is West Point not an accreditted school? It's in the top ten according to forbes: http://www.forbes.c...
  • Peter__
  • Community Legend
  • 1107 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1107 Views
  • 3 replies
  • 0 likes

Account help needed please

I recently got my facebook hacked so I changed the password for it and other things when I log into spotify it opens up but says "The username or password is incorrect. Please check that your user details are correct: log out and log in to Spotify ag...

  • Newbie
  • I recently got my facebook hacked so I changed the password for it and other things when I log into spotify it opens up but says "The username or password is incorrect. Please check that your us...
  • Peter__
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 402 Views
  • 1 replies
  • 0 likes

Subscribed to unlimited - payment has been taken - but am still on free.

Hi, I subscribed two days ago to unlimited - payment has been taken on my credit card - but today my account has reverted to free (suddenly starting getting adverts) and it says I'm on free in my account details. How to fix please?

  • Visitor
  • Hi, I subscribed two days ago to unlimited - payment has been taken on my credit card - but today my account has reverted to free (suddenly starting getting adverts) and it says I'm on free in my acc...
  • Peter__
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Not Working on my Desktop but fine on my Mobile

Hello, Can anyone help? After some recent payment issues i agreed to make my payment on my next pay day which was agreed and my premium account kept in place - everything has been working fine on my phone app and ive been listening to music with no w...

  • Casual Listener
  • Hello,   Can anyone help?   After some recent payment issues i agreed to make my payment on my next pay day which was agreed and my premium account kept in place - everything has be...
  • Peter__
  • Community Legend
  • 2266 Views
  • 24 replies
  • 0 likes
  • 2266 Views
  • 24 replies
  • 0 likes

Receiving emails for notifications that I've unsubscribed.

A long time ago I unsubscribed from all but one kind of notification, yet I'm still receiving the ones I've unsubscribed from. How do I fix this?

  • Casual Listener
  • A long time ago I unsubscribed from all but one kind of notification, yet I'm still receiving the ones I've unsubscribed from. How do I fix this?
  • Peter__
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
  • 495 Views
  • 1 replies
  • 0 likes

Entered credit card info, but account doesn't show it

Hey friends, I let my subscription to premium lapse for about two weeks and just set down to re-up it, now on a different card. When I tried to start it up, it only allowed me the option to use the free 30 days promotion (which I used up long ago) an...

  • Newbie
  • Hey friends, I let my subscription to premium lapse for about two weeks and just set down to re-up it, now on a different card. When I tried to start it up, it only allowed me the option to use the...
  • Peter__
  • Community Legend
  • 811 Views
  • 3 replies
  • 0 likes
  • 811 Views
  • 3 replies
  • 0 likes

Premium Account free trial charge

I had the 30 day trial which expires tomorrow (4/24) I checked several times over the past couple of days to make sure that 4/24 was the expiration date, so that I could cancel today (4/23) I went to cancel it and they have already charged me for a m...

  • Newbie
  • I had the 30 day trial which expires tomorrow (4/24)  I checked several times over the past couple of days to make sure that 4/24 was the expiration date, so that I could cancel today (4/23) &nb...
  • Peter__
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Took payment 3 months later? Yet no premium??

Hey, just checked my paypal and saw that Spotify had taken 15$ for something I ordered 3 months ago (some special offer thing) and never recieved. Back then there was a transaction that was sent back to me, and now it popped up again all of a sudden?...

  • Newbie
  • Hey, just checked my paypal and saw that Spotify had taken 15$ for something I ordered 3 months ago (some special offer thing) and never recieved. Back then there was a transaction that was sent back...
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Cannot update my profile

Hey, Everytime I attempt to change my account information, it says "Another account is already registered with this email address." (no **bleep**). I'm the one using this email. As a result, I cannot edit any of my information until this "error" is c...

  • Casual Listener
  • Hey,   Everytime I attempt to change my account information, it says "Another account is already registered with this email address." (no **bleep**). I'm the one using this email. As a resul...
  • mrcathal09
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Spotify Premium

I have signed for Spotify Premium, but my playlists do not work offline . What do I have to do? I have changed my cardnumber into my profile, since I have a new Visa card. Br Mona

  • Newbie
  • I have signed for Spotify Premium, but my playlists do not work offline . What do I have to do? I have changed my cardnumber into my profile, since I have a new Visa card. Br Mona
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
  • 193 Views
  • 1 replies
  • 0 likes

Wrong email and phone number in account

I log in via Facebook and the email and phone number listed on my Spotify account are completely incorrect. I don't know what to do about this. Please advise or correct this.

  • Regular
  • I log in via Facebook and the email and phone number listed on my Spotify account are completely incorrect.  I don't know what to do about this.  Please advise or correct this.
  • danomolis
  • Regular
  • 816 Views
  • 7 replies
  • 0 likes
  • 816 Views
  • 7 replies
  • 0 likes

FINISHED MY 30 DAY FREE TRIAL NOW I CANNOT PLAY SONGS AT ALL ?

i HAVE JUAST CANCELLED MY FREE TRIAL AS I DONT WANT TO PAY FOR THE SERVICE.. BUT I CANCELLED ON THE DAY IT RAN OUT AND IM AFRAID ILL BE CHARGED FOR A MONTH, FILLED IN THE CONTACT FORM AND NO REPLY. I ALSO NOW CANNOT LISTEN TO SONGS AT ALL, I WANT THE...

  • Newbie
  • i HAVE JUAST CANCELLED MY FREE TRIAL AS I DONT WANT TO PAY FOR THE SERVICE..   BUT I CANCELLED ON THE DAY IT RAN OUT AND IM AFRAID ILL BE CHARGED FOR A MONTH, FILLED IN THE CONTACT FORM AND ...
  • Joe
  • Community Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

gift card not working.

I have this kind of problem as shown in the image below, anything I can do to fix this? [IMG]http://i59.tinypic.com/j64l54.png[/IMG]

  • Casual Listener
  • I have this kind of problem as shown in the image below, anything I can do to fix this? [IMG]http://i59.tinypic.com/j64l54.png[/IMG]
  • love4ndpeace
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 2 replies
  • 0 likes

Mixed account

I have had a spotify account for a few years through Facebook under the name Cory Devine. However recently my brother, also a spotify user, logged me out the iPad app and logged himself in as kierondevine. Since then, whenever I sign into my account ...

  • Newbie
  • I have had a spotify account for a few years through Facebook under the name Cory Devine. However recently my brother, also a spotify user, logged me out the iPad app and logged himself in as kierond...
  • Peter__
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

What happened to all my playlists

I log in and all my playlists are gone..................................what to do

  • Newbie
  • I log in and all my playlists are gone..................................what to do
  • Peter__
  • Community Legend
  • 1543 Views
  • 2 replies
  • 0 likes
  • 1543 Views
  • 2 replies
  • 0 likes

Premium account KPN stopped

Hi,As of next week my premium account from KPN will be stopped. Can I already get my own premium account so that I don't have to stop listening? And how I do this?

  • Visitor
  • Hi, As of next week my premium account from KPN will be stopped. Can I already get my own premium account so that I don't have to stop listening? And how I do this?
  • Joe
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Cannot change country!

I signed up to Spotify in the US but now I live in Mexico. I cannot change my country, ZIP code, anything. I log in, change everything in profile and then a message appears saying that my email is already being used (obviously). How can I solve this?...

  • Newbie
  • I signed up to Spotify in the US but now I live in Mexico. I cannot change my country, ZIP code, anything. I log in, change everything in profile and then a message appears saying that my email is al...
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Downloading over mobile network

The new spotify looks like great and everything. But I just used it on my phone while at the gym where there is no wifi, I saved an album to my phone to listen to and have just found out it used 3GB of data doing something in the backround. I have no...

  • Newbie
  • The new spotify looks like great and everything. But I just used it on my phone while at the gym where there is no wifi, I saved an album to my phone to listen to and have just found out it used 3GB ...
  • Joe
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • Account
  • 543 Views
  • 1 replies
  • 0 likes

Why my $4.99 per month account still have ad in mobile side?

I have unlimited subscribtion for $4.99, I enjoy no ad for PC, but still have ad in mobile side, why? Thanks Rui

  • Casual Listener
  • I have unlimited subscribtion for $4.99, I enjoy no ad for PC, but still have ad in mobile side, why?   Thanks Rui
  • Joe
  • Community Legend
  • 362 Views
  • 3 replies
  • 0 likes
  • Unlimited
  • 362 Views
  • 3 replies
  • 0 likes

not getting codes for refferals

so i haven't gotten a single code from spotify or extole. Yes, i have checked my spam folder. but i have 2 sign ups and i emailed spotify but haven't gotten a response... i sent the email 10 days ago please help

  • Casual Listener
  • so i haven't gotten a single code from spotify or extole. Yes, i have checked my spam folder. but i have 2 sign ups  and i emailed spotify but haven't gotten a response... i sent the email...
  • Joe
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes