Extra payment taken

[Stacey861]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I've had a extra payment of £7.99 taken from my bank account this month but havent got a clue what it is for? My normal premium has already been taken and no one on the plans seems to know what it is, is there anyway of checking this please? Nothing is showing in the payment section either.

[ribezaz]

Hey, welcome to the Spotify Community! It will be a pleasure to help you.

I checked the situation here and from what I saw, none of the plans in your region is 7.99 euros.

Check if, in fact, you bought a service from Spotify, and not from Shopify, for example. Spotify usually returns a payment confirmation email after making a purchase, can you check if you have it?

I await your return!

Cheers
ribezaz