Family invitation isnt working

[Edgar111]

Plan

Premium

Country

Germany

Device

(Huawai P80 something )

Operating System

( Android)

My Question or Issue

Hi,

i got an invitation for a family account. When i klick the link i am forwarded to confirm that this is my accound and afterwards asked to enter my adress.

This is not working i alway get the message : "we have a problem, try again later". 

Like this i am not able to join any family account. The problem exist for days. 

May somebody has a clue ?

[引きこもり]

I suggest trying another device or an incognito / private window on your web browser.

[Ivan]

Hey there @Edgar111, 

Thanks for reaching out - help’s here!
 

As @引きこもり suggested it's a good idea to try first in a private/incognito window. This step will make sure you avoid any issues with the browser's cache.  

Alternatively you can also try a different browser, if a private session doesn't help. 

If those steps don't solve it for you, can you attach a screenshot of the error message with your next reply? This way we'll be able to take a closer look at the issue.  

We'll look out for your reply. 

[Edgar111]

Thanks for the answer but this is no solution. 

Different Brwoser, incognito etc. is not working and yes i also restarted my pc and tried from other devises. 

A customer support would be helpful. 

Screenshot is not needed since it`s not showing anything important:

"Es ist ein Problem aufgetreten.

Bitte versuch's später nochmal."

[Xenia]

Hello @Edgar111,

Sorry to hear you're experiencing difficulties when joining the Family plan you've been invited to.

Judging by the error message, it seems like some sort of connection issue. Do you mind trying another network and checking if that works better for you?

I also suggest asking the plan manager to send you a new invite link to see if that makes a difference. For more help with the Family plan you can also visit this support page.

Hope this helps! Let us know how this pans out.