Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Forgot username and log in with Facebook puts me on trial offer

Forgot username and log in with Facebook puts me on trial offer

For some reason my premium account needed to be logged into again. I thought I knew my own user name and password but apparently I don't. I have tried every username and password I can think of but can't log in using 'spotify details'. I then logged in using Facebook which I haven't done before and I am now on the trial offer instead of premium. Any help?
Reply
2 Replies

It seems to have sorted itself now. I would still like to know my user name though.

The account you have your Premium subscription was created through Facebook it seems. If you log in at https://www.spotify.com/account/overview/, your "username" will show up on that page as a bunch of numbers - numbers that our system automatically generates for new Facebook-created accounts. Hope that clears up the confusion.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Suggested posts