Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9117 Views
  • 2 replies
  • 9 likes
  • Security
  • 9117 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482905 Views
  • 979 replies
  • 111 likes
  • Account
  • 482905 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211133 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211133 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121059 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121059 Views
  • 72 replies
  • 12 likes

Cannot access profile to change profile settings or subscription to change settings

Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account. My subscription status says "Sorry, could not get your subscription status at the moment." so I can't e...

  • Newbie
  • Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account. My subscription status says  "Sorry, could no...
  • Sam
  • Spotify
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

The subscription page says 'Bad Gateway' / I'm having trouble paying

Hey everyone, We're having a little website trouble at the moment, meaning you might get an error message when trying to pay. Don't worry, the team is on it. It should be sorted shortly. We'll keep you updated here.

  • Spotify
  • Spotify
  • Hey everyone,   We're having a little website trouble at the moment, meaning you might get an error message when trying to pay.   Don't worry, the team is on it. It should be sorted...
  • Sam
  • Spotify
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

password problems

No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?

  • Casual Listener
  • No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?  
  • Taylor
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Removed my Facebook profile, now I want to upgrade to Spotify Premium. Will it re-activate my FB?

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

  • Casual Listener
  • As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?
  • Leejin
  • Casual Listener
  • 1092 Views
  • 2 replies
  • 0 likes
  • 1092 Views
  • 2 replies
  • 0 likes

Downloading Music

I know I read prior to signing up for Premium that if you were a premium member you could download songs. I want to download them and listen to them on my iPhone 5. I generally use this service on my work PC while at my desk. But I would like to abil...

  • Newbie
  • I know I read prior to signing up for Premium that if you were a premium member you could download songs.  I want to download them and listen to them on my iPhone 5.  I generally use this s...
  • Sam
  • Spotify
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Says I am not available for the Premium Tiral

I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Premium" -- I am not able to have the trial as it says ...

  • Casual Listener
  • I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Prem...
  • Kogadin
  • Regular
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

PLEASE HELP ME!

one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it. anything I can do? Thanks in advance

  • Newbie
  • one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it.  anything I can do?  Thanks in advance
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Deactivated Facebook, lost my Premium account.

Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook. I have reactivated now, however I seem to no longer be a Premium member (my payments for Premium are all current). Plea...

  • Visitor
  • Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook.  I have reactivated now, however I seem to no longer be a Premi...
  • user-removed
  • Not applicable
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Solved!! I did not recieve my free trial

Hello, I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?

  • Casual Listener
  • Hello,   I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?
  • zekuta
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Some one is using my Spotify

Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices.Jocke

  • Casual Listener
  • Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices. Jocke
  • trashwang
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!! account says free but i pay for premium

I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my phone, and I also can't cancel my subscription. What ...

  • Newbie
  • I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my ph...
  • Peter__
  • Community Legend
  • 666 Views
  • 1 replies
  • 0 likes
  • 666 Views
  • 1 replies
  • 0 likes

Observations on lack of "family" packages or support

Hi, Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that I can't be listening to one thing in one room, and her to som...

  • Newbie
  • Hi,   Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

pay for premium but my account says I still have spotify free

I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?

  • Newbie
  • I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

My spotifyaccount has switch from a premium to a free and was only connected to my facebook

Its more. without any username or password of its own. My old spotifyaccount has connected to my facebookaccount and switched from a free to a premiumaccount so now there is no way of accessing the new account. Simply put. The old account with spotif...

  • Newbie
  • Its more.  without any username or password of its own.   My old spotifyaccount  has connected to my facebookaccount and switched from a free to a premiumaccount so now there ...
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Can't login to my account

Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my username is suddenly changed into a strange number. Also ...

  • Newbie
  • Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my userna...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

samma kort 2 konto hur ?

hej jag ska ha en till konto  på samma kort hur gör jag ?    

  • Casual Listener
  • hej jag ska ha en till konto  på samma kort hur gör jag ?    
  • Peter__
  • Community Legend
  • 482 Views
  • 7 replies
  • 0 likes
  • 482 Views
  • 7 replies
  • 0 likes

Someone is logging into my spotify account

Hello. Yesterday I had trouble with my spotify account due to someone constantly logging into my account. I change my password and after 10 mins it stopped. I just logged into my spotify account on my home PC and the same problem starts again. I have...

  • Casual Listener
  • Hello.   Yesterday I had trouble with my spotify account due to someone constantly logging into my account. I change my password and after 10 mins it stopped. I just logged into my spotify a...
  • Everdean
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

How to switch to Ordinary Spotify User

Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.

  • Visitor
  • Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.
  • Adam
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Does using Soundrop count towards the 10 hour limit?

If it does, I will use the web version, but I would prefer the spotify version as it let's you preview. Although the web version doesn't have ads but then it does play a dodgy kareoke video version of the song sometimes

  • Casual Listener
  • If it does, I will use the web version, but I would prefer the spotify version as it let's you preview.  Although the web version doesn't have ads but then it does play a dodgy kareoke video ver...
  • Peter__
  • Community Legend
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Solved!! Subscribing to Spotify Through Mobile Phone Provider

I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the result that all Spotify data transfer won't be cou...

  • Gig Goer
  • I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the...
  • world-in-union
  • Gig Goer
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes