Forgotten password + old e-mail address = trouble...

[lkvatland]

Hey!
I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember the new password.. I tried getting it sent to my email, and I never ,received an email regarding password change. I later learned that was because my old e-mail address was listed on my profile/account (which I dont have access to anymore). Problem is, I can not change either password or email address without my current password, and I of course don´t remember what that is. What do I do? I need my music!!! 🙂 

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get a manual reset done for you, after verifying a few security details. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[asmsbergen2012]

Everyone talks about horrific customer servivce from Spotify. I have been trying to reach them for 18 months

Case 00396217 sent 22 November 2012

Case 00438337 sent 16 December 2012

Case 00745116 sent 10 June 2013

Then, as they simply refuse to reply to the Contact Form, at least the office in Norway (assuming this is who should be replying) or wherever does, I gave up.

Please would someone from Spotify mail me NOW !

If I do not hear from you within 48 hours, I will terminate the payments going to my account and then see if you notice?

[Peter__]

Escalating those case numbers for you now.

[Rafael]

Hey @asmsbergen2012 ,

We've now replied to your case. It should be waiting for you in your inbox.