Free Trial has Stopped Working

[chrispthompson]

Hello,

I am about halfway through the 30 day free trial and it has stopped working and when I try to play a song it says that I need Spotify Premium. I have signed up for the premium service for when the free trial is over so I'm a bit confused as to why its stopped working. I've gone into my subscriptions and it says tha it's set up for Spotify premium ?!?!?!?!

Can anybody help?

Thanks

[Peter__]

Very strange, have you tried logging out and back in again? 

Peter

[gbenoit]

I have the same problem. 30-day Free trial stopped working after a few days. I tried logging out and logging back in but still doesn’t work.

Can I get some assistance please?

Thank you very much,

Genevieve

[Petya]

Hey there @gbenoit,

Thanks for reaching out! 

You can make sure you haven't got another account which might be causing confusion.

If the issue persists, can you tell us a bit more about what you're experiencing:

1. When did your trial stopped working after activation? 
2. What's the error message that you get? 
3. What do you see on your account page regarding your current subscription?
   
   *If you want, you can also send us a screenshot. It'll be useful.

Keep us posted!