HOW DO I CONTACT SPOTIFY?

[wouter332]

Dear people, 

I have an issue where i have purchased a premium code for 3 months that does not work. I have tried to use the contact form on the website 5 times however i keep getting an auto reply refering me to the community page. If i ask about it here people keep referening me bakc to the contact form that keeps giving me auto replys sending me bak here, leaving me in somewhat of a loop.

I need way to contact spotify to fix this issue because i love the service (have been using it for nealry 2 years as a premium user). But if they  essentially make me pay for something I never recevie i will need to find an alternative service. 

And please dont refer me to the contact form this of customer service because (at least for me) it does not seem to work...

The email i get is:

Hi there,

Thanks for getting in touch.

If you have a question about Spotify, your first stop should be the Spotify Communityhttp://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http://www.spotify.com/help/overview/. The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter: 
https://twitter.com/#!/spotifystatus @Spotifystatus

Kind regards,
Spotify Customer Service Team

[Richard]

It looks like you've been getting our auto-response here. But don't worry, if you reply directly to that then you will get through to us, and we'll deal with your issue as promptly as possible.

[lizzistephens]

Hello spotify. I love your service and use it nearly every day. However, I was none too pleased with the last update, which attached spotify to my computer start up. This slowed down my start up and made things very difficult until I figured out how to disable this.

This was such an arrogant change to make on your part. I cannot see any good reason or need for spotify to open at start up. What were you thinking?

Lizzistephens

[lugarno]

How do I contact spotify? Where is the form?

[Jamie]

You can find our online form here. If you receive an autoresponse, reply back to the email directly and someone will be in touch shortly.