Has there been a data breach

[jab2004]

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account.

Two added themselves to my family plan and they managed to reset my address and change my password.

Luckily i was able to reset it back kick log out of everywhere and change my password once again.

has anyone noticed anything like this on their accounts

[Billy-J · Accepted solution]

Hey @jab2004, thanks for reaching out to the Community!

I sorry to hear about this. Spotify always makes sure that all user records are secure around the clock. Their Security Team works tirelessly to safeguard your account and your personal information. 

For your particular case, I’d recommend checking out this support article for the next steps to take. On that page, there is an option to get in touch with Customer Support if you need further help.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.