Help with iphone 5 application

[msf786]

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from selected artists. Thanks!

[Peter__]

---

@msf786 wrote:

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from selected artists. Thanks!

---

Hey! 🙂

Have you only just recently upgraded?

If so, I would suggest you have a read at and try the steps outlined in this post.

Peter

[msf786]

No, I have been a premium user for about 2 months now, but I have had account issues, I some how created two accounts when I joined, I then requested the cancellation of one, and I haven't been able to get the iphone app to recognize my premium status since. I am just now getting around to resolving the issue 😄

thanks for the help just the same!

[Peter__]

---

@msf786 wrote:

No, I have been a premium user for about 2 months now, but I have had account issues, I some how created two accounts when I joined, I then requested the cancellation of one, and I haven't been able to get the iphone app to recognize my premium status since. I am just now getting around to resolving the issue 😄

thanks for the help just the same!

---

No worries 😉 

What is your subscription status on your online overview when you log in using the same details you do on the iPhone? 

I would try uninstalling and reinstalling the application anyways just incase it has got a bit stuck!

Peter

[msf786]

No luck, I reinstalled the app and restarted my phone. 😕

[Peter__]

---

@msf786 wrote:

No luck, I reinstalled the app and restarted my phone. 😕

---

Did you check your subscription status on the page I linked to above? 

Peter

[msf786]

Derp/Score, I seem to have had both accounts canceled, probably as per my request, I will see if this fixes the situation. Thanks!

[Peter__]

No probs, if you need anymore help just post back 😉 

Peter