How can I cancel my subscription when I lost access to my account

[Mari99]

Plan

Premium

Country

Device

(iPhone 14)

Operating System

(iOS 18)

My Question or Issue

I lost access to my account, I can't restore access by e-mail, when i do it a new account is being created.
Also, the account has been deleted from the application, it says that the password is incorrect. But I have a subscription renewal card attached, how do I unlink the card?

[Maxim]

Hey @Mari99,

Thanks for coming to the Community.

It sounds like there might be another account in the mix here, which is pretty common since Spotify accounts can be created in different ways. I'd suggest taking a look at this FAQ article on locating other accounts. It walks you through some steps to help track down any other accounts that might be tied to you 🙂

Let me know how it goes.