I can not cancel my subscription

[JaviDriftKing]

I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct because I checked and I tried to introduce another and tells me what is wrong for the former is correct.

Help please

[David]

Hello,

I've just taken a look at your account, and it seems your account is being paid through Yoigo. They will handle your payment, so any cancellation requests will have to go through them.

[JaviDriftKing]

Okay, thank you very much, I will call my mobile operator to resolve the issue.