I cannot log in or find my account

[#1]

It says error code access point 17 and I cannot update my profile or update my account

[Billy-J]

Hey there! I am happy to help.

I am sorry to hear that you’re facing this.  Could you try resetting your password here? If that doesn't help, try following the same steps using a different browser or private window. 

If you're still having trouble, can you send me a screenshot of the error message you're receiving? Make sure to hide personal information when posting to the Community.

Let me know how this goes!