I get Billed for a 3 month Premium suscription and still with spotify Free

[frame9004]

I got charged to my bank account and still with Free service.

[Jacob]

Welcome to the Spotify Community!

Luckily, Spotify has a handy guide on fixing this exact issue that you can find here: https://support.spotify.com/account_payment_help/troubleshooting/i-upgraded-to-premium-why-am-i-on-f...

If you aren't able to solve it with that guide, please come back and let me know and I can try to help further.

[frame9004]

Hi, I follow the guide but the problem pesist, even in the web version.

[Jacob]

If you go to your Account page (https://www.spotify.com/is/account/overview/), does it say you are Spotify Premium or Spotify Free?

[frame9004]

Says Spotify Free

[Jacob]

Does the username in the email receipt you received after purchasing Premium match the username you are using for Spotify? If it is a 10 digit number in the receipt then it is linked to a Facebook account.