I have been charged twice for a subscription but have had 0 days of premium service

[dotdotdawt]

The title says it all. I tried to upgrade to premium over a month ago and the interface on my GS2 was giving me errors and saying that my payment could not be completed. My bank account says otherwise. I have been charged twice for ABSOLUTELY NOTHING. I have searched this site and found nothing that will direct me to customer service.

Please stop taking me money and cancel my subscription (that I am not even subscribed to so I can't cancel)

[Peter__]

Hey! Welcome to the community 🙂

Since this is a billing issue, you will need to get in touch with the payments team directly using the online contact form and they will be able to assist you further with this. Don't worry, they won't let you be out of pocket if you haven't been able to use the service. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter