I have lost premium!!

[yostone96]

I was just plaing a playlist when suddenly after I took a break I had lost my premium!!!!! What have happend!!! I didnt even get any warning or anything :(((

[neo-x]

You on a trial session or are you a paying user?

[yostone96]

Im a paying user

[David · Accepted solution]

Hey! Just look at look into this for you. It seems that the last payment due to be made failed. Have you changed card recently at all? You can see the full set of requirements you'd need to meet below. 

1. Your card must not have expired. If you have received a new card, please update your card details on your Subscription page: https://www.spotify.com/account/subscription/

2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).

3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).

4. Your card must be open to be used for foreign purchases.

5. There are some banks that require other security authentifications, the most common one being 3DSecure.

[grnsorrow]

david, i need your help