I just signed up for the free trial but you charged me $14.99?

[troymeyer]

Please explain how this works, and if i am able to recieve a credit back..

[OviiiOne]

Hello @troymeyer, welcome to the Spotify Community!

It seems that you subscribed to the Family Plan. Unfortunately, the Premium trial can't be redeemed if you subscribe to the Family Plan.

[troymeyer]

I 100% didn't sign up to the family plan. When I clicked start free trial
it still prompted me to enter CC details but never said I'd be charged..

[troymeyer]

I 100% didn't sign up to the family plan. When I clicked start free trial
it still prompted me to enter CC details but never said I'd be charged..

[OviiiOne]

That must be an error...

You should contact Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[troymeyer]

Yes that's what I think also. Is there anyway you can get me in touch with
me to sort this issue out? I don't appreciate paying for something that
says free, even though I will be signing up to Premium after the 30 days..

[troymeyer]

Yes that's what I think also. Is there anyway you can get me in touch with
me to sort this issue out? I don't appreciate paying for something that
says free, even though I will be signing up to Premium after the 30 days..

[OviiiOne]

As I said, you can contact them via Twitter (@SpotifyCares) or via the contact form.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉