I updated my payment successfully and still cannot access my account on the

[#1]

I can’t access the app even though my payment updated on the website

[TanyaS]

Hi

In case you had subscribed to a plan, you can go on account section and select your plan option to see if it's showing free or premium

I would recommend to you perform complete re-install of the app. Could you specify which device you are facing the issue in accessing the app