Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1920 Views
  • 0 replies
  • 8 likes
  • Security
  • 1920 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449324 Views
  • 972 replies
  • 109 likes
  • Account
  • 449324 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199840 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199840 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108876 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108876 Views
  • 72 replies
  • 11 likes

Solved!!Superuser Contribution Change custom url

PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood evening I would like to know how to change the custom url of the account Example i'v...

  • Music Fan
  •   Plan Free/Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • davide-co-za
  • Newbie
  • 260416 Views
  • 10 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 260416 Views
  • 10 replies
  • 0 likes

I want to delete my other saved credit card information

Hello,I just recently updated my default credit card information. Could you please remove the other cards on file?Thank you,~Mariana

  • Visitor
  • Hello, I just recently updated my default credit card information. Could you please remove the other cards on file? Thank you, ~Mariana
  • Maxim
  • Spotify Star
  • 219 Views
  • 6 replies
  • 1 likes
  • 219 Views
  • 6 replies
  • 1 likes

I cannot receive email verification from Spotify

I've signed up for a Spotify new account, and I've not received the email confirmation to verify my email...I've waited for more 24 hours and nothing yet, is there a bug or Spotify do not send email verifications anymore?

  • Casual Listener
  • I've signed up for a Spotify new account, and I've not received the email confirmation to verify my email... I've waited for more 24 hours and nothing yet, is there a bug or Spotify do not send emai...
  • Eddy35
  • Casual Listener
  • 12898 Views
  • 9 replies
  • 4 likes
  • Account
    Free
    Other
  • 12898 Views
  • 9 replies
  • 4 likes

Superuser Contribution i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

  • Newbie
  • hi, i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t cl...
  • apettigrew
  • Newbie
  • 7229 Views
  • 9 replies
  • 0 likes
  • 7229 Views
  • 9 replies
  • 0 likes

Can't login with phone number

When I try to login my Spotify account with my phone number I am not getting the verification code

  • Visitor
  • When I try to login my Spotify account with my phone number I am not getting the verification code
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Account being hacked

There is another device using my account that isn’t anyone I know and keeps kicking me off my music

  • Visitor
  • There is another device using my account that isn’t anyone I know and keeps kicking me off my music
  • Billy-J
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Does adding someone to your family plan delete their preferences

I would like to add my wife to our family plan. She has her own account. Will she lose any data/preferences when she joins the family plan?

  • Visitor
  • I would like to add my wife to our family plan. She has her own account. Will she lose any data/preferences when she joins the family plan?
  • AdamDamon
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

How can I find out if I have multiple accounts

I am paying for premium subscription via Telstra. I am still getting direct debited from my bank account. I wanted to double check that I have not accidentally have more than one account.

  • Visitor
  • I am paying for premium subscription via Telstra. I am still getting direct debited from my bank account. I wanted to double check that I have not accidentally have more than one account.
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reporting another person's hacked account

I have found 2 accounts I believe are hacked. IDBY which has 2 songs by RAT BOY on and was an artist created for Cyberpunk 2077, and Seraphine a character/artist created by riot games who has had all of her songs removed and replaced with others

  • Casual Listener
  • I have found 2 accounts I believe are hacked. IDBY which has 2 songs by RAT BOY on and was an artist created for Cyberpunk 2077, and Seraphine a character/artist created by riot games who has had all...
  • Ivelina
  • Moderator
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have two discover weekly playlists showing up on my account, I don't share my account

PlanPremiumCountryUSADeviceGoogle Pixel 5a My Question or IssueLast week I noticed a second discover weekly show up with music I would never listen to made for 'Granny' along with the normal one made for me. I don't share my account and have no frien...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 5a   My Question or Issue Last week I noticed a second discover weekly show up with music I would never listen to made for 'Granny' along wit...
  • chamomile_tea
  • Newbie
  • 2917 Views
  • 10 replies
  • 0 likes
  • Account
  • 2917 Views
  • 10 replies
  • 0 likes

Issue with changing country

Spotify say that in order to change country you need to change your payment.I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I am being now charged conversion fees!Does anyone know ...

  • Visitor
  • Spotify say that in order to change country you need to change your payment. I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I a...
  • Billy-J
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 83 Views
  • 1 replies
  • 0 likes

Can't put billing address, nor join a family plan

I just moved to Canada from US, and changed my country to Canada in the settings. However, when I join the invite link and put the exact address my family lives in prior to the address matching the primary account, it keeps saying "address does not m...

  • Newbie
  • I just moved to Canada from US, and changed my country to Canada in the settings. However, when I join the invite link and put the exact address my family lives in prior to the address matching the p...
  • Billy-J
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Cant open the reset password email

I can't sign into my Spotify account on my computer. I have used all the different browsers and incognito functions for my Google Chrome browser, and it still doesn't work. I don't want to sign out on my phone because i don't remember my password. Sp...

  • Visitor
  • I can't sign into my Spotify account on my computer. I have used all the different browsers and incognito functions for my Google Chrome browser, and it still doesn't work. I don't want to sign out o...
  • Billy-J
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUSADeviceIPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a 3 month premium gift card at target and every time I put the code in it says that it’s invalid or not activated.

  • Visitor
  • Plan Premium Country USA Device IPhone 13  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought a 3 month premium gift card at target...
  • Billy-J
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 83 Views
  • 1 replies
  • 0 likes

country change not possible

PlanPremium Country Switch not possible: Germany > Switzerland I got an email that I need to change my country location (I moved from Germany to Switzerland). When I wanted to do so in my account, I could not select another country than Germany in th...

  • Visitor
  • Plan Premium   Country Switch not possible: Germany > Switzerland   I got an email that I need to change my country location (I moved from Germany to Switzerland). When I wanted to ...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 3 replies
  • 0 likes
  • Account
  • 153 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sharing playlists with Duo

My wife and I are thinking of getting Duo. We have a individual premium currently and have built our library and playlists over the past years. If we get Duo, will we each be able to retain the current playlists and Library's? Seems logical since the...

  • Newbie
  • My wife and I are thinking of getting Duo. We have a individual premium currently and have built our library and playlists over the past years. If we get Duo, will we each be able to retain the curre...
  • Susan_GP
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes