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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8784 Views
  • 1 replies
  • 9 likes
  • Security
  • 8784 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478738 Views
  • 979 replies
  • 111 likes
  • Account
  • 478738 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210050 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210050 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120210 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120210 Views
  • 72 replies
  • 12 likes

How do I change my payment details?

I'm trying to change my payment method for my premium family account. The support part of the website lists the following steps: To update or change your payment details:Log in to your account page.Under Your plan, click UPDATE next to your payment m...

  • Newbie
  • I'm trying to change my payment method for my premium family account.    The support part of the website lists the following steps:    To update or change your payment details...
  • huthga
  • Visitor
  • 13670 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 13670 Views
  • 2 replies
  • 0 likes

Superuser Contribution Got logged out. Can't log back in.

About a week ago I got logged out of all my devices. Tried logging in with credentials that I was 100% positive are correct. Didn't work. Tried logging in with my username and pass. Also didn't work. Tried resetting my password but it didnt send to m...

  • Visitor
  • About a week ago I got logged out of all my devices. Tried logging in with credentials that I was 100% positive are correct. Didn't work. Tried logging in with my username and pass. Also didn't work....
  • MuichiroAndYoichiro
  • Gig Goer
  • 4011 Views
  • 4 replies
  • 0 likes
  • 4011 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not searchable / No one can find my account using search

PlanFreeCountryGermanyMy Question or IssueI have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at all, in fact it says "Couldn't find - Try searching again usin...

  • Casual Listener
  • Plan Free Country Germany My Question or Issue I have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at a...
  • CarolynMK
  • Casual Listener
  • 6888 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Other
  • 6888 Views
  • 7 replies
  • 0 likes

Email address changed without notice

Planfamily PremiumCountryNorwayDevice(iPhone 13My Question or IssueMy daughter has had a Spotify account for years, and the email account has been her icloud email address. This ends with icloud.com. When opening her account settings now, her email a...

  • Casual Listener
  •   Plan family Premium Country Norway Device (iPhone 13 My Question or Issue My daughter has had a Spotify account for years, and the email account has been her icloud email address. Th...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add new login method

When I open my settings to add a new login method, it shows a message saying"Log in to continue: To securely add a new login method to your account, we need to verify that it’s you. Please login to Spotify again to proceed"When I click the button and...

  • Casual Listener
  • When I open my settings to add a new login method, it shows a message saying "Log in to continue: To securely add a new login method to your account, we need to verify that it’s you. Please login t...
  • Ivelina
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Login
  • 100 Views
  • 1 replies
  • 0 likes

I cannot update my country

Hi! I want to subscribe to Premium again. Although I am based in Romania the application thinks that I am located in the Netherlands because I used to also login from my work computer under VPN. In account settings the country is set as Romania, howe...

  • Newbie
  • Hi! I want to subscribe to Premium again. Although I am based in Romania the application thinks that I am located in the Netherlands because I used to also login from my work computer under VPN.&nbsp...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New Release Stream are going down, Why?

Artist Account/USAIssue with new release streams. Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct. Then I take second look and the streams go back down to the ...

  • Visitor
  • Artist Account/USA Issue with new release streams.   Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct...
  • davidscorz
  • Newbie
  • 15205 Views
  • 6 replies
  • 1 likes
  • Account
  • 15205 Views
  • 6 replies
  • 1 likes

Superuser Contribution Email not linking to account

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have linked my email address to my Spotify account however it does not show it is linked and I cannot connect my account to third party services

  • Visitor
  • Plan Premium Country Romania Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have linked my email address to my Spotify account however it does not...
  • Vasil
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 190 Views
  • 1 replies
  • 0 likes

Unable to update country settings.

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

  • Casual Listener
  • I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.
  • fatherjulian
  • Casual Listener
  • 134 Views
  • 2 replies
  • 0 likes
  • 134 Views
  • 2 replies
  • 0 likes

switch to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a new premium member. If I switch to duo to add my wife, do we both still get the first ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
  • Rogneesh
  • Casual Listener
  • 94 Views
  • 2 replies
  • 0 likes
  • Premium
  • 94 Views
  • 2 replies
  • 0 likes

I wish to cancel my spotify but I do not know my account log in

I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?

  • Visitor
  • I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?
  • 1Rey048B
  • Visitor
  • 862 Views
  • 2 replies
  • 1 likes
  • 862 Views
  • 2 replies
  • 1 likes

My 2023 Wrapped Playlist was removed. How do I recover it?

When I clicked the playlist, all of my songs disappeared and when I hit back, my playlist disappeared.

  • Visitor
  • When I clicked the playlist, all of my songs disappeared and when I hit back, my playlist disappeared.
  • dokhoa060194
  • Casual Listener
  • 1565 Views
  • 4 replies
  • 0 likes
  • 1565 Views
  • 4 replies
  • 0 likes

Resetting my password is impossible.

PlanPremiumCountryUSDeviceLaptop, Chrome, Firefox… My Question or Issue I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform will not accept any password I put in, no matter what it is. I’ve checked to...

  • Casual Listener
  • Plan Premium Country US Device Laptop, Chrome, Firefox…  My Question or Issue   I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 192 Views
  • 1 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • Xxxr
  • Visitor
  • 1399 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Premium
  • 1399 Views
  • 6 replies
  • 3 likes

Superuser Contribution I don't got premium and Spotify on my phone won't work when I try to play music

PlanFreeCountry: Vietnam currently but acc was made is Aus DeviceiPhone 13Operating SystemiOS 18.1.1 My Question or IssueRight now I am in Vietnam for a holiday, I made my spotify account in Australia, whenever I try to play a song on my laptop it wo...

  • Visitor
  •   Plan Free Country: Vietnam currently but acc was made is Aus   Device iPhone 13 Operating System iOS 18.1.1   My Question or Issue Right now I am in Vietnam for a holiday,...
  • Novy
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution login error 409 on an old iPhone 4 (MC603ZP)

Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials (the super long user name) and the password (which...

  • Visitor
  • Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials...
  • JuliePB
  • Visitor
  • 32666 Views
  • 71 replies
  • 19 likes
  • 32666 Views
  • 71 replies
  • 19 likes

Why do I get a password change message every week?

I only use Spotify on my smart TV, but I still get a weekly request to change my password, saying there's been a log-in detected on another device. It's a real pain having to keep logging-in using the TV

  • Visitor
  • I only use Spotify on my smart TV, but I still get a weekly request to change my password, saying there's been a log-in detected on another device. It's a real pain having to keep logging-in using t...
  • Billy-J
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I deleted an old account in order to use that accounts email address on another account.

PlanPremium (Family)CountryDenmark My Question or IssueMy main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my facebook back in the day, i have changed email address. I have then at some p...

  • Casual Listener
  • Plan Premium (Family) Country Denmark     My Question or Issue My main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my f...
  • Maxim
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add family member to my family plan

I have been using Spotify for a long time and I have had premium individual plan. Today I tried to switch to family plan and it seems to me that I managed to do that, but I still can not add my husband to this plan as it says we are in different coun...

  • Visitor
  • I have been using Spotify for a long time and I have had premium individual plan. Today I tried to switch to family plan and it seems to me that I managed to do that, but I still can not add my husba...
  • Vasil
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Gift card doesn’t redeem

I had bought a $30 3 month gift card for premium and each time I try to redeem it it dosnt work.

  • Casual Listener
  • I had bought a $30 3 month gift card for premium and each time I try to redeem it it dosnt work.
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes