Inaccessible Spotify account on TV after login

[user-removed]

Plan

Free

Country

Slovakia

Device

Philips Pus7304/12

Operating System

Android

My Question or Issue

Hello,

When i sign in to my Spotify account on the TV, it show only "Get spotify premium" (screen see attachment). I have no problems on other devices (PC, mobile) only on TV (i tried on different tv log in but same result). 

Spotify Connection , Chromecast connection from mobile works on TV, but i cant get into my account in any TVs. Other account of my brother works without any problems on every devices.

A few days ago everything works. WiFi connection good. I tried to delete the account and add again. Uninstall app from TV and instal again . Software of TV and Spotify is actual.

I've read that even on a free account I can have Spotify on many devices.

Please , help. 

[Jeremy]

Hey there @user-removed,

Thank you for your post here in the Community. We're sorry to hear that you experience this. We're happy to help.

Just to confirm - can your brother log in with his account on the TV? If not - can you ask your brother to log in and see if the issue persist?

Also - can you try to restart your router?

We'll keep an eye out for your reply.

Cheers!

[user-removed]

Thanks for the response. I restarted and reset the router. I also signed my brother's account on TV. Its working. Mine still unchanged.
If there is no solution, maybe deleting my account and creating a new one will solve it?

[Jeremy]

Hey again @

Thank you for your reply.

We suggest that you have a look at this article about creating a new account. After you've done that - try to log in on the TV.

If everything works - have a look at this article that describes how you can perform an account transfer of your library etc..

If anything comes up we're always one reply away. We're happy to help.

Take care 🙂