Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Jemand hat die Macht meine Musik zu steuern und ich seine.

Jemand hat die Macht meine Musik zu steuern und ich seine.

Wenn ich Musik höre verbindet sich mein Gerät mit einem andere fremden Gerät. Alles ohne Bluetooth und von ganz alleine. Wir sind auch nicht im gleichen WLAN. Neuesten Updates sind auf meinem Handy installiert und eine Session läuft nicht.
Reply
1 Reply

Hey there,

 

Thanks for posting in the Community and welcome.

 

We hope you don't mind us answering in English as this is the official language of the forum.
 

In this case, we suggest you follow the steps you can find here to protect your account.


Additionally, make sure Log in to your account page, scroll down, and select SIGN OUT EVERYWHERE. This way you’ll sign out from every device in which your account is open.


We'd also recommend checking for anything suspicious on your Account Overview page and removing all apps connected to your account. You can easily reconnect the apps that you use whenever you want. If you notice anything suspicious you can remove it with the REMOVE ACCESS button.

 

Lastly, if none of the above does the trick, would you mind sending us a screenshot of what you're seeing on your side? That way we can understand better what's happening. Be aware this is a public space, so please don't share any personal info on the screenshot you'll send us.

 

Keep us in the loop!

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts