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Login Password reset problems

Login Password reset problems

I have tried to log into my Spotify on my other devices and every time I do it says my password is incorrect. So then I reset it trying the password that I thought it was originally, and then it says you can’t use a previously used password. So then I make a new one. But it doesnt make sense that the reset page recognizes my password when the login page won’t. I’ve had to do this two or three times now. Please fix the login page. 

Plan

Premium

Country

USA

 

Device

Iphone 11 pro max

Reply
1 Reply

Hey @Itodd9992,

 

That's odd, I would suggest logging out all devices as it sounds like your account could be compromised. Check out the instructions here on how to secure your account just in case and hopefully this will fix your issue!

 

Cheers,

CryticalAce

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