Me hicieron cambiar la contraseña y no puedo ingresar a mi perfíl de premiu

[#1]

Xfa necesito hablar con alguien y que no se corte el chat

[Elena]

Hey!

Thanks for reaching out on the Community! Hope you don't mind us replying in English.

If after resetting your password you are only able to log in on a free account, then it's possible that you have 2 accounts with us.

You can follow the steps here to try and locate your other account and get back to your premium features.

Let us know if there's anything else we can help out with.