My Premium account dissapeard.

[benedikte_lunde]

Hei

Hope someone here can be able to help me 🙂

Yesterday when I was using spotify on my iphone the music suddenly stopped. I looked into it, and all my playlists were "grey" (unable to play). Afterwords nn both my phone and on my computer it says that I need Premium to play off-line. The playlists are still there when I go online.. When I log in to spotifys homepage it sais there that I`ve got premium. I do not know how to fix this, have tried to contact Spotify by the contact form twice, but don`t get any response. Hopefully someone here know what to do? 🙂

(slightly translated from norwegian, sorry:))

- Benedikte 

[user-removed]

Hi Benedikte,

I have picked up your emails and will be sending you a reply soon.  

Sorry for the wait.