Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I recently lost the password to my Spotify account and when I tried to reset the account I only received emails with zero content in the body. After a couple of tries with this I thought I might be able to login through Facebook to try and recove...
Hello, I receive the error message "Your country does not match the one set in your profile" at work, so I've done what is suggested in the FAQ (connect at home, which works), but this didn't fix my problem at work... My current IP at work is in Fran...
Hi guys! I've tried searching around for a possible fix to my current problem. For some reason the albums that show up on my iPhone when I do searches also give me albums only available in Europe, which means that I can't play any of them. When I do ...
Hi, a few days ago, my fiance and me, created a collaborative playlist to add there the songs will be played in our wedding party. We've shared this list with a couple of people more. Last monday, all the songs of the playlist disappeared. We don't k...
Hello, I just made my Spotify account from my Facebook Acc. Now, I would like to use the "social"-feature and share some Songs with some Facebook friends, but when I click on "Friends" in the Spotify-application it just shows "undefinded". Is it a bu...
Hey guysSo I got a difficult problem...I created a Spotify-free account with my Facebook account. My Facebook-profile said I´m living in Amsterdam but I live in Germany at all. But in Netherlands I´m not allowed to listen to many music in sportify fr...
Hey, I'm from germany and I just read that now you are able to create an oldschool non-facebook account from here. Because I'm using spotify with my facebook account and the fact that I want to change this I have a few questions: Can I change my exis...
I travel around the world a lot and have been using Spotify Premium for quite a while. I have a UK account but no credit card, so until now I always had friends from there buy me gift cards when needed. I'm in Denmark now and my account expired, so I...
Hi guys, I hope you can help me out with this one. I'm trying to upgrade to Unlimited, using my Paypal account. I connected my Dutch bank account to my Paypal account, since I haven't got anything like a credit card. My Spotify account is registered ...
Hei Hope someone here can be able to help me Yesterday when I was using spotify on my iphone the music suddenly stopped. I looked into it, and all my playlists were "grey" (unable to play). Afterwords nn both my phone and on my computer it says that ...
Not really sure what I'm doing wrong, I had the 30day free trial on my iPhone and upgraded to Unlimited. Since then I haven't been able to play any music. All my songs have disappeared and everytime I search for a new one, (it's not highlighted) and ...
okey, so I don't really know where I should write this but however,When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when I logged on at my account it popped up a window with...
Hello! I've got Spotify unlimited subscription. I would like to upgrade to Premiuym subscription so I could listen to music on my phone. When I go to upgrade page, it confirms that "You have 60 days left on your Spotify Unlimited subscription, these ...
Apparently when I synched my iPod to get a Spotify playlist onto it, I paid for premium. I wasn't aware that this would happen and I didn't want to upgrade to premium. Is there a way to downgrade or go back to the version I was using?Thanks.
could you delete this facebook account so I can reconnect it to my true account (which is oninjao) as my account was hacked I logged in with facebook and the bugger had disconected it so I now have a free trial on facebook I do not want, which means ...
Hi, I am trying to upgrade to Premium using the free 30 day trial, but it keeps declining my VCC card that i enter for payment details. Any solution? Thanks
The title says it all really. I went to log into Spotify about 10 minutes ago and all of my playlists had vanished as well as my account being down graded to Free. I have two accounts on Spotify that I am aware of, both of them have been returned to ...
Hi my Daughter signed up for spotify free but £9.99 came out of my account as i used to have a spotify account a year or so ago,tried to stop recurring payments but it wont let me.Any idea why this happened and how to stop it .Thanks Ian
I already have three devices registrated. And need to shift one of them. (The brilliant moderators at this **bleep**ty forum keeps erasing my question each day, probably because someone asked something simular somewhere, sometime. So answer quickly p...
I set my premium account up and am getting charged monthly. But, when I use my computer app for Spotify it says I'm on the free version and I get all the annoying adds. I get the paid version on my iphone though. They both connect to the same faceboo...