My playlists are gone

[giorgio69]

Plan

Premium

Country - Italy/UK

Device

(iPhone 8,  Macbook Air 2013)

Operating System

(iOS 14.2, )

My Question or Issue

My playlists are gone from both my IOS account and web. I tried to go to "recover playlist" but there is not playlist ever cancelled.

[Billy-J]

Hey @giorgio69, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. Skip to the part that says Contact Us to get in touch with Customer Support. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps!