My premium features and music are all gone!!!!

[Amm5465]

Hello. I've had premium on this account for well over a year. I recently got an mp3(innioasis G1) with spotify app so i can listen to music on that device too. I signed in with the same exact account information as my account that has premium but it refused to recognize premium and my music was gone. 

Now after probably around 3 hours of playing around. I logged out and back into spotify on my regular decive too with the same account login credentials I've had this entire time, and now I'VE LOST EVERYTHING. ALL 1000+ SONGS I'VE HAD ARE GONE. ITS NOT RECOGNIZING MY PREMIUM ACCOUNT ANYWHERE!! I'm very frustrated and upset. And what's worse is that spotify has no customer support team in place to help deal with issues in a swift manner! And why is that?? For as paid as spotify is, why is there no customer support team that you can contact? Please, I'm super upset and desperate. If anyone can help me, I'd appreciate it, greatly!

[Eni]

Hey @Amm5465,

Thanks for reaching out about this here in the Community. We moved your post from the Chat board to the relevant Help board, where it fits better.

Based on what you mentioned, it's possible that you've logged in to a different account on your devices. You can check if you have more than one Spotify account by following the steps here. Also, if you're logged in to your Premium account on any other device, you can check your email you registered on that account by heading to Settings > Account > Email (on mobile) or clicking on your display name in the upper right corner of the app > Account > Account overview (on the desktop app). Then you can log out from the free account with these steps and log back in with your Premium account.

If that's not the case or you're still having issues with your account, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look and further assist you with this. 

If you need a hand with anything else, the Community is here for you.