My premium is not working.

[Magda_G]

So I upgraded to premium and I even got a receipt through my email but when I went to my app and wanted to listen on demand it said that I had to become a premium user. So I logged out and even reinstalled it and nothing. It's been hours since I upgraded. What's going on?

[Peter__]

Hey! Welcome to the community 🙂

If you are still having issues, I would suggest you have a read at and try the steps outlined in this post.

Peter

[unboundnrg]

What kind of compensation are we going to get for the time not being able to use the service we bought?

[Peter__]

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@unboundnrg wrote:

What kind of compensation are we going to get for the time not being able to use the service we bought?

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You would need to discuss that on a one-to-one basis with the customer services team. 

Peter

[dsavran]

I am having a problem as well, although not exactly the same one.

I have Spotify Premium and yet when I log on it is logging me on as a free user. I look under payment methods and it says that no payment methods are attached to my account.

I have never had this problem before; it seems to have just started in the past week.

I am baffled.

[Peter__]

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dsavran wrote:

I am having a problem as well, although not exactly the same one.

I have Spotify Premium and yet when I log on it is logging me on as a free user. I look under payment methods and it says that no payment methods are attached to my account.

I have never had this problem before; it seems to have just started in the past week.

I am baffled.

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Hey! Welcome to the community 🙂 

It sounds like you are not logging into the correct premium account. Are you sure you are using the correct details? 

Peter