Not downloading the purchased track

[jokkajervi]

Hi.

The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the last four times I've clicked on the purchased button again, believing that's what I have to do, and then the download starts, but I've been double-charged.

Now I just purchased a single track, and the same thing happened again. I don't want to pay double this time, I want it to be solved. No track, but I've payed. What do I do?

/Tina

PS, Yes I've looked everywhere on my computer it's not there, and it's still a "get" sign after the song I've purchased.

[Liam]

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@jokkajervi wrote:

Hi.

The last four times I've bought single tracks they don't download, but the purchased button comes up again even though the money already have been withdrawn from my account. So the last four times I've clicked on the purchased button again, believing that's what I have to do, and then the download starts, but I've been double-charged.

Now I just purchased a single track, and the same thing happened again. I don't want to pay double this time, I want it to be solved. No track, but I've payed. What do I do?

/Tina

PS, Yes I've looked everywhere on my computer it's not there, and it's still a "get" sign after the song I've purchased.

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Hi, I will escalate this for you. Have you checked your downloads area?

[Sam]

Jokkajervi - Looking into your account, it doesn't look as if you've been double charged. Looks like just the one track has been purchased.

We can't really discuss payments issues on here, I'm afraid. You'll need to contact our payments team. Just head to 'About us' above, then 'Contact Form'. They'll be with you as soon as they can.

[jokkajervi]

Hi!

Thanks for your reply.

That's correct,

I didn't pay twice this time, but I also didn't get the track. I've payed, but no track...