Overpayment! and fraudulent practice.

[Arakni]

I unsubscribed to Spotify before the one month free trial expired, back in February. I see now that spotify has been charging me monthly since then. I definitely cancelled- when I went back I see now that Spotify has THREE seperate "cancel" buttons, in shaded font at the bottom of pages below your ads and feedback requests, and I have to click ALL of them to be removed. Very deceptive practices.

Please refund all my payments. I will report fraud this as fraud and an unauthorized payment to my credit card company at the end of the week if this is not done.

John.

John.

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[Arakni]

This is some kind of joke.

Have you tried to find this "contact form"? Here is the 6 page circle it takes you on - and no contact form to be found:

1. first the link you gave me: https://support.spotify.com/ca-en/contact-spotify-support/

2. then I click "subscription"

3. then click "cancelled my subscription but was still charged"

4. then click "What to do if you think you've been charged even though you've cancelled your subscription."

5. then click "please get in touch with our contact form and we'll take care of this for you."

6. then click contact form...

and it takes me back to the very first page you sent me to!!!!!!! And no contact form.

Frankly this seems like another trick Spotify is using to rip people off, hoping they will give up in frustration.

You have my email address. You can access my account. This is your company. I have made my request to you, the agent of the company. You know what to do. Don't send me on any more wild goose chases.

John.

[Alejandro_C]

Thanks for replying.

We'd suggest contacting us via the channels we provided on the previous post, as sensitive info will be requested to verify your account.

Let us know if you have further questions. 

[Arakni]

You did not read my message it seems.

I'll just call my credit card company, they will reverse it and let you know. 

John.

[Alejandro_C]

No worries, we read your message.

As we mentioned, we don't request sensitive or payment info in these posts as they're public. If you're having issues with the contact form, 2 more options are available so that you can reach our accounts team: Twitter @SpotifyCares and our Facebook page.

Send us a message.