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PREMIUM DOES NOT WORK

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PREMIUM DOES NOT WORK

Avatar of 123141
Casual Listener
2016-09-24 08:15 PM

Hi, I bought premium a few days ago but it doesn't work. I tried logging out, and also deleting and installing the app again. My money is paid, but I am not able to use premium!

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Avatar of Maxim
Spotify Star
Spotify Star
2016-10-02 07:46 PM

Hmm, maybe it's just a pending charge? https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

MaximSpotify Star
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Avatar of Maxim
Spotify Star
Spotify Star
2016-09-24 09:35 PM

Hey @123141,

 

What payment method have you used?

MaximSpotify Star
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Avatar of 123141
Casual Listener
2016-09-29 06:39 PM

I have not used the credit card method, the price was added to my phone bill. I received a message saying that my spotify has been activated, still it does not work 😞

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Avatar of Maxim
Spotify Star
Spotify Star
2016-09-29 07:31 PM

Have you received a receipt from Spotify via Email?

MaximSpotify Star
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Avatar of 123141
Casual Listener
2016-10-02 07:31 PM

No I didn't receive an email but an SMS from Vodafone, my phone tariff

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Avatar of Maxim
Spotify Star
Spotify Star
2016-10-02 07:46 PM

Hmm, maybe it's just a pending charge? https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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