Password reset form fails to submit

[superheart-4]

Hi. 

I am having trouble resetting my password.  

When I requested the password reset email, I clicked on the link and filled out the form. Once I clicked the submit button, the form was blank and look as if I hadn't tried to fill  it out in the first place? 

I requested the email again, and the same thing happened. I also tried clearing my cookies, using a different browser, and even tried completing the form again a fiew weeks later.

[Maxim]

Hey @superheart-4 ,

Thanks for coming to the Community 🙂

Can you please give it a try on another device?

Let me know how it goes.

[superheart-4]

Hi. 

I'm sorry to say that I don't have annother device to test on. This is my only device.

[Maxim]

Hey @superheart-4 ,

Thanks for letting me know.

Can you try resetting the password in an incognito window?

If possible, you can also try it while being connected to another network.

Keep me updated 🙂

[superheart-4]

Hi. 

I'm afraid I can't share personal info over this thread, but I don't have annother network to connect to. 

[Maxim]

Hey @superheart-4 ,

Thanks for letting me know.

Are you using a VPN/Proxy of some sort? If so, could you disable it and then try it again?

If you're not using one, just let me know, and I'll see what else I can suggest!

[superheart-4]

No, I am not using any soart of vpn or browser protection software.

[Maxim · Accepted solution]

Hey again, @superheart-4,

Thanks for checking.

I'd recommend reaching out to Spotify's Support Team so that they can look into this. You can do this at https://www.spotify.com/about-us/contact/ 🙂

[superheart-4]

Hi, @maxim. 

Thanks for the helpful reply. 

I hope you have a great rest of your day.,