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Paying For Premium But Only Getting Free

Paying For Premium But Only Getting Free

Hi, could anyone advise me please?

 

I can see from my bank that Spotify are debiting £9.99 monthly from my account but under my Spotify Account Overview is says I am only on Spotify Free.

 

Can anyone help? Does Spotify have a Customer Service telephone number in the UK?

 

G

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1 Reply

Hi @GuySpe!

 

Welcome to the forums!

 

I am afraid currently Spotify does not have telephone support at this time. However I will be willing to lend a hand with this!

 

There is some helpful information here that you may find useful: https://support.spotify.com/uk/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

 

Also, can you let me know if you received any email confirmation from Spotify for the charges? You may need to check your 'junk' folder also.

 

I will wait for your reply 🙂

 

 

Robert_WRock Star 11
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