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Playlists not being visible on Web

Playlists not being visible on Web

Plan

Free

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

So, I logged into this account of mine after years, and was using it on my phone. But, when I logged into my account from laptop, I can't find any of my recently played music, or saved playlists from when I logged in this year!

Reply
1 Reply

Hey there @EmberLivesMusic

 

Thanks for getting in touch about this and welcome to the Community.

 

Based on what you mentioned, it's possible that you're logged into a different account on your laptop. If you're currently logged in to your account on your phone, you can tap on your profile picture on the upper left corner in the app > Settings and privacy > Account and there you'll be able to see your username and email you registered on your account. Then, you can compare this info with the one on the desktop app (Profile picture > Account > Edit profile). If the info is different, that means you're logged into two different accounts on your devices. In that case, we suggest that you only keep one and close the other to avoid any mix-ups in the future. 

 

Let us know how it goes.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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