Premium Poof!

[moosound]

What happened?!   ALL of my playlists are GONE and starred songs too.  To top it off premium isn't working on any of my devices and it's a pain in the butt to log in. 

Seems like I'm not the only one having this issue and you should reimburse all of us.

Fail Spotify Fail - Please fix or I'm no longer a customer.

[anoiram]

Yes, me too. I'm premium, I pay each month, I've just open my spotify session and says that I'm freemiun, what the hell has happened?

[Richard]

moosound - everything looks good on your account to me, are you still having issues? If so, please get in touch via our contact form to get this sorted.

anoiram - it looks like you've got a duplicate account. See my thread here to get it sorted. Or use the above contact form if you're still having issues.

[anoiram]

Hey Richard, thanks for your answer. I read your solution before and it doesn't work to me... log out, log in and nothing... everything (playlists...) has gone, and I can't go to my premium session. I tried to access with my username from spotify instead of facebook and it remains the problem. I don't know why my account it's duplicated, how can I fix the problem? thanks in advance 

[Richard · Accepted solution]

anoiram - I've manually deleted the duplicate account now. How's it looking?

[anoiram1]

Richard! It worked! I really appreciate your help!

[user-removed]

Hello, I'm experiencing the same problem. I'm a premium user and this last week I've lost all my playlists and according to spotify I'm a free user. How do I solve this?  Cheers Leen

[user-removed]

Used the options by Richard and it worked!!! Thanks!!!