Premium access

[Mich22]

Hi there,

I am already subscribed to Spotify premium, but when I downloaded Spotify onto my new PC (my old one died), I can only access Spotify free. If I try to access Spotify Premium (which I am already paying for) then it wants me to upgrade and pay again. How do I enable Spotify Premium on my new PC?

thank you,

Michel

[wingshq]

Hey @Mich22, welcome to the Spotify Community.

I'm sure we can get you through this. Please do the following.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: