Problem with downloads - refund required

[Tom_Moreton]

Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I instead checked iTunes store and managed to purchase the EP there. A few minutes later, I got two emails come through saying I had purchased these download tokens on Spotify - four of them, yes, but I received two emails, and my Spotify is saying I have 8 tokens, so I have been charged twice. Would it be possible to get a refund for the second lot of tokens, as well as the first four which I was unable to use for the download I wanted.

Thanks.

[David]

Hey Tom,

One of our payments team should be able assist here. To get in touch, click on "About Us" above and then select "contact form".

[Tom_Moreton]

Ok, will do, thanks 🙂