Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Whatever i try to download i get the message "The tracks you were trying to get are currently unavailable.Please try again later."
I´ve tried to get many different albums and always the same thing.
Spotify also crashes when trying to download something after that message.
Solution anyone?
I have the same issue with all Off Line requests. Think Spotify have a problem?
Seems to work somehow when downloading just one track at a time.
Me too, iPhone4, can't sync offline playlists...
Exact same problem as above, on my PCs. "Please try again later" when you try to download a whole bunch, and after you have tried a few times, Spotify crashes.
I am having problems downloading tracks.
One track is hanging forever.
When I try to buy all the tracks from a playlist I either get the "not available" message or see them all but no "buy" option in the window.
I've paid for downloads and expect to be allowed to use them.
There is no formal place on this site to report a fault and your system status is "all up and running" or whatever.
The "problem" with spotify is no proper place to report the fault.
Nobody from the spotify staff reads this.
We shouldn't have to twitter, we should be able to report through the spotify app.
Basic HP laptop with windows7.
I think this download problem was different than that playlistsyncthing or whatever.
I managed to get all my downloads by loading each track separately.
@EarlPurple wrote:
Nobody from the spotify staff reads this.
We're right here, EarlPurple!
Judging by some of the posts, I may need to ask for some things to be a little clearer. When talking about downloads, are we talking about tracks being synced offline, or tracks being purchased from the download store?
My problem occurs when I try to buy downloads. "Get playlist"
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…