Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I purchased one song and automatically, it goes to downloads and icould hear it and use it.But then , I bought 15 songs more ( 1 album) and they are not in the "downloads" section..it just appears that I have downloads to use but i can't find them in...
I unchecked the share top artist/tracks boxes in my preferences, but I saw my profile from a friend's account today and I realize it still is......... How do I make it stop..... Someone told me to delete the tracks out of the playlist, how do I even ...
Q1: Why is it so extremely difficult to delete an account on Spotify?Q2: Why not just a "delete account" button?For the 4th time, please terminate this account, thank you./jysk3000
I purchased 19 tracks and have my receipt and there not abailable for download..what can I do???
Hi, I really like The Fader Mag-app , but it does not seem to properly update in a while: on the magazine's website, new Spotify playlists are published, but they don't appear in my desktop-app. Nor is other content, like the latest issue, added. Any...
I signed up for a 30 day free trial and it's not working on either my Mac or iOS device. Please help me to get this working! Thanks, Peter Edit: Fixed. I had to sign out and sign back in. Common Spotify!
I am paying for Spotify premium but I still get advertising. I didn´t at first but then I made some changes at my account and something happend. So I guess it is my fault, but what can I do to fix it? I don´t know what I have done.. /Ida
Hi, I downloaded a 48 hour premium subscription and have been using it on my laptop and ipod touch. It ran out so I downloaded the offer of a 30 day free premium trial - added my credit card details etc and on the laptop it says it is up and running ...
Hey folks! There is some problems with Spotify server so your update to Unlimited or Premium will be slow. Spotify is informed about this problem and problem will be fixed as soon as possible. In the meantime please keep your fingers crossed, all wil...
Hello, I cannot figure out a way to delete my account because i am connected through Facebook. I cannot edit my email. Please help! Thanks
Hi,I paid for spotify premium but my PC version as well as iPhone version both keep saying I need to upgrade to stream on demand. I even recieved a receipt on my email. Help?
Renewed my Premium sub... still cant play anything.
I just upgraded to Premium but can't play any songs on my existing playlist on my phone. I have reinstalled the app and I login with my username jakorfha. Not my email address. Please help.
I just upgraded to Premium but if I login with my email, my Windows phone says I need premium. I tried to login with the user number on the receipt and in that case, it says invalid user name.
I upgraded to Premium (30 day free trial advertised). On the desktop I still get ads and the annoying popups telling me to upgrade and on my phone it says feature is only available for Spotify Premium. If I select one of the ads again to upgrade it s...
WHY IS IT NOT WORKING!!!! LOTS OF PEOPLE ARE NOT GETTING THE SERVICES YOU INCESSANTLY ADVERTISED. FIX IT!!!!!!!!
I have just purchased a Premium account but it has not yet updated within the program or my phone. Have i missed somthing?Could someone please help?
I just bought premium on my iPhone, and whenever I try to listen to anything on the app, it tells me I'm not a premium member. I have the email confirmation, and I've logged out/in and everything.
Does anybody have a telephone number for live support for spotify?
Free 30 day premium is not working on my iPhone!! If it's not gona work I refuse to pay $10 a month for it!