Redeem family token won't work

[adorepole]

When trying to redeem a family token for this account (the one I'm typing from) I just get a spinning wheel of death and the token will not be redeemed. Any issues in spotify? or am I just stupid?

[itsanne]

I have the same issue. 😕

[Tom]

Hello @adorepole * @itsanne,

Have you tried doing it in an incognito tab, or tried clearing your browser's cache?

[GuiGBR]

I've tried this, but this doesn't works.

[thehydrogen]

I have the same problem, tried it with Computer , Notebook and mobile Phone with LTE , so it cant be my computer or WIFI...

[anakarenmanduja]

I hace the same problem

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@adorepole wrote:

When trying to redeem a family token for this account (the one I'm typing from) I just get a spinning wheel of death and the token will not be redeemed. Any issues in spotify? or am I just stupid?

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[redszen]

SAME!! Been  trying to set my mom uon my family account. Tried on her phone my phone andmy tablet. driving me cukoo