Someone is trying to change the email address on one of my duo accounts

[#1]

My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she got locked out of her account please can someone take a look into how and why this is happening?

[Maxim]

Hey there,

Thanks for reaching out.

In what way did she get locked out of her account? Does an error message appear? If so, which one? What did the email she received say? 🙂

If she believes that someone has hacked her account, it's best to check out this support article for the next steps to take.

Let me know how it goes!