Someone keeps logging in to my account.

[XDJacobDX]

Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my account sync. I have 3 devices to my spotify account: a Mac, a Windows, and an Android device. However, if I ever switch between my Mac and Windows computer, I have to resync all of my songs over again. It is really ridiculous and troublesome. This service is great; however, this issue is inhibiting me from the experience. I do not mind if I have to resync all of my music over again if you can fix this problem for me. Thank you in advance.

[user-removed]

Hi Jacob,

Do you let anyone else use your Spotify account on your desktop computers?  If so, it could be that they are logging in whilst you are trying to use it on your mobile.  If not, I would suggest that you change your password - this should then stop another users from accessing the account without your knowlege.

Regarding the resyncing of your playlists: You can only have 3 devices synched at once and your account is showing 2x Android and 1 PC.  We can clear all of these for you, meaning that you can then sync the Mac, PC and Android.  I have sent you a reply to your support email. 

[XDJacobDX]

Yes that would be great. I am a little perplexed on why there are two Android devices attached to my account. I only have one and I am the only one who can access my account. I did change my password before I wrote the post and the problem was still unresolved; however, after a few days, it did not give me the error message anymore. I am, on the other hand, still having the problem with accessing Spotify on my Mac. I have to resync every time I try to open Spotify. I would be delighted if you could reset my active devices. I do realize that I will have to resync all of my devices. That is only a little issue that I will have to deal with to fix the larger issue. Thank you and I look forward to your reply.