Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8939 Views
  • 1 replies
  • 9 likes
  • Security
  • 8939 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480288 Views
  • 979 replies
  • 111 likes
  • Account
  • 480288 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210477 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210477 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120618 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120618 Views
  • 72 replies
  • 12 likes

I want to take my laptop to a party, question??

Would like to have folks search and place their request in the que. Is there a way to save that party's request list?? Additionally is there a feature that gives you multiple options on transitions/segs between songs??? thanks Gregory

  • Newbie
  • Would like to have folks search and place their request in the que. Is there a way to save that party's request list??   Additionally is there a feature that gives you multiple options on tr...
  • Stupify
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! No information on the difference between subscriptions?

Nowhere on this site can I find information on what you get with premium vs. unlimited. The contact form doesn't work. You almost had a new customer. What a stupid reason to lose one.

  • Casual Listener
  • Nowhere on this site can I find information on what you get with premium vs. unlimited. The contact form doesn't work. You almost had a new customer. What a stupid reason to lose one.
  • Stupify
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Purchased track still unavailable

Hi there,I have just purchashed the track "Municipality" by Real Estate, but the track is still highlighted in purple. When I click on it, Spotify is still asking me to purchase it. It says I have one unused download, but again the text is faded and ...

  • Casual Listener
  • Hi there, I have just purchashed the track "Municipality" by Real Estate, but the track is still highlighted in purple. When I click on it, Spotify is still asking me to purchase it. It says I hav...
  • Gazareth_333
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Multiple purchases by accident

Hi Spotify team, I tried your "Contact Form" but I couldn't see a way to actually send a message so thought I'd try here. I recently purchased a bundle of 10 tracks but somehow managed to buy it three times! As a result I now have 2 bundles that I do...

  • Newbie
  • Hi Spotify team,   I tried your "Contact Form" but I couldn't see a way to actually send a message so thought I'd try here.   I recently purchased a bundle of 10 tracks but somehow ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

I can't cancel my subscription.

I'm on the £9.99 subscription and need to cancel before my 30 day trail is up. On clicking unsubscribe, I log into Facebook to confirm my cancellation- however, this takes me back to the previous page and asks me to repeat the process again. I am due...

  • Newbie
  • I'm on the £9.99 subscription and need to cancel before my 30 day trail is up. On clicking unsubscribe, I log into Facebook to confirm my cancellation- however, this takes me back to the previous pag...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

10 hours limit ?

Hi there. I've got the same problem as many others who uses Spotify everyday or week. I've used Spotify for about 5-6 months or even more than this. Yesterday it said that I've already spent my 10 hours limit. Is it 10 hours a week or month ?? I've h...

  • Regular
  • Hi there.   I've got the same problem as many others who uses Spotify everyday or week. I've used Spotify for about 5-6 months or even more than this. Yesterday it said that I've already spe...
  • Cami
  • Regular
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Push payment for new credit card

I have just updated my credit card connected to Spotify and my latest payments have been stopped. How can I push the payment so I recieve my premium account again?

  • Newbie
  • I have just updated my credit card connected to Spotify and my latest payments have been stopped.  How can I push the payment so I recieve my premium account again?
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Facebook, No Other Way?

I just wanted to upgrade my account to Unlimited when i was asked to give my facebook password. I made my account before it was possible to bypass fb. Since i don't want to mix my fb account with any money related services (hello schufa), i ask you: ...

  • Visitor
  • I just wanted to upgrade my account to Unlimited when i was asked to give my facebook password. I made my account before it was possible to bypass fb. Since i don't want to mix my fb account with a...
  • meahtenoha
  • Spotify
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

removing album from playlist

how does one remove a certain album, or certain track from a playlist ?

  • Regular
  • how does one remove a certain album, or certain track from a playlist ?
  • 615 Views
  • 0 replies
  • 0 likes
  • 615 Views
  • 0 replies
  • 0 likes

MULTIPLE ACCTS???

HI EVERYONE...IS IT POSSIBLE TO RUN 2 DIFF ACCTS FROM 1 SPOTIFY FREE ACCT?? AS IN HAVING A MAIN ACCT AND A MINI ACCT BUT RUNNING FROM THE SAME SPOTIFY FREE ACCT?? BROTHER IS DRIVING ME FREAKIN NUTZ USIN MINE ALL THE TIME!!!!!!!!!! GRRRRRRRRRR...TYSM

  • Casual Listener
  • HI EVERYONE...IS IT POSSIBLE TO RUN 2 DIFF ACCTS FROM 1 SPOTIFY FREE ACCT?? AS IN HAVING A MAIN ACCT AND A MINI ACCT BUT RUNNING FROM THE SAME SPOTIFY FREE ACCT?? BROTHER IS DRIVING ME FREAKIN NUTZ U...
  • meahtenoha
  • Spotify
  • 1052 Views
  • 5 replies
  • 0 likes
  • 1052 Views
  • 5 replies
  • 0 likes

Spotify - The Opposite thread

Spotify is the best music streaming provider in the world, you can not believe that? - I will give you some examples maybe you have also some examples:* every update is well-thought-out, the dev team analyze everything, they have also a big ear for c...

  • Music Fan
  • Spotify is the best music streaming provider in the world, you can not believe that? - I will give you some examples maybe you have also some examples: * every update is well-thought-out, the dev ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Music is paused frequently

When I'm playing a track the music stops approximately once per minute and I have to rewind to start it again. I'm sure noone is logged in on my account and I have re-installed Spotify several times but nothing seems to work. Could anyone please help...

  • Newbie
  • When I'm playing a track the music stops approximately once per minute and I have to rewind to start it again. I'm sure noone is logged in on my account and I have re-installed Spotify several times ...
  • ruk
  • Casual Listener
  • 338 Views
  • 2 replies
  • 1 likes
  • 338 Views
  • 2 replies
  • 1 likes

Premium subscription paid 3 weeks ago still no access

I paid for premium access and 3 weeks later still have no premium access. Missed my birthday playlist yesterday ! Despite many mails to cust service no result yet. What do I do ???

  • Newbie
  • I paid for premium access and 3 weeks later still have no premium access. Missed my birthday playlist yesterday ! Despite many mails to cust service no result yet. What do I do ???
  • user-removed
  • Not applicable
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Solved!! Premium pricing in Australia

$2 more a month that the US when our dollar is essentially at parity is ridiculous. There may well be some international business related taxes or otherwise contributing to the pricing differences per country, but some explanation would be appreciate...

  • Newbie
  • $2 more a month that the US when our dollar is essentially at parity is ridiculous. There may well be some international business related taxes or otherwise contributing to the pricing differences pe...
  • LincM
  • Newbie
  • 4937 Views
  • 2 replies
  • 1 likes
  • 4937 Views
  • 2 replies
  • 1 likes

Change payment method "This feature is currently unavailable. Please try again later."

Trying to update my payment info and i keep getting "This feature is currently unavailable. Please try again later." Subscription status also has "Sorry, could not get your subscription status at the moment."

  • Newbie
  • Trying to update my payment info and i keep getting "This feature is currently unavailable. Please try again later."  Subscription status also has "Sorry, could not get your subscription statu...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

How to create a Spotify Account when currently logging in via Facebook

I am a Spotify Premium user, and since it was not possible until recently, I logged on via Facebook. Now we got the nice option in Germany that this is no longer necessary. But how do I create a spotify username and password when normally logging in ...

  • Visitor
  • I am a Spotify Premium user, and since it was not possible until recently, I logged on via Facebook. Now we got the nice option in Germany that this is no longer necessary.   But how do I ...
  • lindseymontague
  • Newbie
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

Premium downgraded while Testphase.

Dear Spotify Team, i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaiable on my smartphone and the ps app tells me that i have to up...

  • Visitor
  • Dear Spotify Team,   i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaia...
  • user-removed
  • Not applicable
  • 333 Views
  • 5 replies
  • 0 likes
  • 333 Views
  • 5 replies
  • 0 likes

closing accout

hi, i would like to close my account ,,,, already tried the .delete but nothing.

  • Visitor
  • hi, i would like to close my account ,,,, already tried the .delete but nothing.
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Someone keeps logging in to my account.

Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my account sync. I have 3 devices to my spotify account: a M...

  • Casual Listener
  • Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my accoun...
  • XDJacobDX
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

premium expired after 2 days???

heytwo days ago i registred an one-month premium subscription, and today it expired (???)i did this using a reedem code, and the premium disappeared after i had agreed to a new licence agreement or something..- how can i get my premium subscription b...

  • Newbie
  • hey two days ago i registred an one-month premium subscription, and today it expired (???) i did this using a reedem code, and the premium disappeared after i had agreed to a new licence agreement ...
  • JRiis
  • Newbie
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes