Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotfy thinks I am still in Australia and it wont let me change it....

Spotfy thinks I am still in Australia and it wont let me change it....

Hi

So to cut a long story short....

 

When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 day rule). 

 

Anyway, I got my computer back from Australia and was able to use spotify for 14 days before it gave me the error message and told me to update my settings.

 

When I go to edit profile, it shows I am in Australia... so I then change it to the UK in the drop down menu but it doenst change it on the profile screen. It still says Australia?!

 

Help?!

Reply
6 Replies

Weird, are there any other error messages appearing on the page?

The fact it lets you select UK means it knows you are in the UK.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

No error.... it 'saves' and it still says Australia?!

it makes no sense!

but its accepted my UK postcode?!?!

 

However the drop down menu in the 'edit profile' only shows Australia providers...

Don't worry, I've fixed that for you. Enjoy listening!
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

Thank you Jamie! I am forever in your debt!!!!

As I have an elderly cat who is in need of feeding when I'm on one of my cruises around the Greek islands, (and as this is a written contract), I will be in contact, without notice, at an undetermined point in the future in order for you to return the favour.
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

Suggested posts