Spotify Won't let me Cancel my Subscription.

[user-removed]

Hey!

So I tried out the free trial of Spotify and I loved it but because currently I don't have a job I've had to cancel my subscription but when I went to do that, I got to the point where it wants me to validate it by logging into facebook and once I've logged in through facebook it redirects me back to the page I come from that links me to facebook and when I look in my settings it still says I've got premium could someone help. I'm realy worried that it'll overdraw my account or something like that!!!

Cheers, Dan.

[Peter__]

Is it possible to try a different browser or incognito/private mode? Sometimes that can make all the difference!

Otherwise, if you get in touch with the customer services team directly using the online contact form they will be able to get it cancelled manually for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Grace]

Hey Dan,

Thanks for reaching out.

I've just looked and it doesn't look like we were able to take this month's payment, so no need to worry about being charged.

I've just gone ahead and cancelled the subscription for you. You're still welcome to use the free service, of course 🙂

[habakuktwofour]

Hello I had the same problem I had to go through my Itunes account and turn off the automatic subscription.  The cancel subscription option was not showing up on the traditional Spotify account page. So try your Itunes account as you might of paid through the Itunes app store or your andriod app store account.

[dg72]

Exactly what my problem was! Thanks!

[coachannie610]

I can't seem to cancel my subscription successfully either ... Spotify keeps telling me to authorize the cancellation through my facebook account and I get the run around on clicking multiple links.  Please somebody at Spotify help meeeeeeeeeeee =(

[MattSuda]

@coachannie610 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[mohammedhamed]

hey i'm having the same problem trying to cancel my subscription. it keeps telling me that there was an error and wont sign into facebook. can you cancel my subscription?

[thatdamnhoney]

I'm also having problems unsubscribing right now. Same issue - I get errors at the point of verification by FB login. Pls help unsubscribe me. I enjoyed the discounted trial and was considering returning when i had time to listen more, but if this is the issue we all have to go through to unsub when we want... it doesn't seem worth the trouble much 😞

[h1977g]

I can't log in to cancel my spotify account. I cancelled my facebook that was linked to it and now I can't log in to cancel the premium services. I need it cancelled

[marisol_lond]

Hello, I'm having the same problem trying to cancel my subscription, I don´t have the option in my account. Can you cancel my subscription?. Thank you.

[MattSuda]

@marisol_lond 

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription 

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

[Nazz]

I have sent 2 messages with regards to cancelling my free trial before I get charged for the monthly subsription, however the message I get back asks me to check the community notice board for help ideas, or use the form!! Still not happy, I have to log in with facebook and then there is no option, to cancel a free trial, I think its a bit of a con, hoping people will get furstrated and then do nothing about cancelling the account, well I wish to cancel it right now, can someone help??  I have tried everything.  

Can you contact me directly so I know this has been actioned? 

[capt]

Same problem here, when you follow the links you enter a loop from which there is no escape.

Why is it that subscribe is so easy and unsubscribe so hard?

Please unsubscribe me from the premium service.

Please?

[MattSuda]

@thatdamnhoney  @mohammedhamed 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MattSuda]

@h1977g 

I suggest you contact support so they can help you. Make sure to enter all the details on the contact form

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MattSuda]

@Nazz 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MattSuda]

@capt 

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription 

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

[cyndi0703]

please I really need assistance cancelling my subscription, I keep getting charged. and my page even if i follow the steps does not allow me to cancel. I dont' want to have to go report this to the bank or take other messures. and would like to go back to it later on. please help me unsubscribe.

[harrydj96]

I'm having the same problems. It won't stop telling me that I have entered the incorrect password but I know it's correct as I keep on logging in with it to double check. Please help