Spotify not showing premium after re-logging into account

[vibs99]

Plan

Free/Premium

Country

 Canada

My Question or Issue

 I had spotify premium through my fido account. I logged out and re logged into my account with my email, and now my account does not show premium.

Unable to use fido account to login either. Now i cant cancel or access the account and getting charged for the subscrition 

[blondeinboots]

I'm sorry you're experiencing trouble. I'm not entirely sure what differences there are between US and Canada subscriptions, but hopefully this page can help. 

https://support.spotify.com/us/article/i-pay-for-premium-why-am-i-on-free/

[Jose_M]

Hi @vibs99!

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Hope this helps!