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FAQs
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Ongoing Issues
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hola @SrCoco, welcome to the Spotify Community!
Please follow the steps bellow - let me know if it helps:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.
Suggested posts
Let's introduce ourselves!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…
Staff / Moderator/ 3 years ago in Social & Random