Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Caros, hoje, 4 de janeiro de 2017, fiz o procedimento para upgrade da minha conta de free para Premiun. Preenchi os dados do meu cartão de crédito, recebi o informe de débito de R$ 10 no cartão e não tive acesso ao novo serviço. Por favor, vejam a se...
I have the student premium account for my spotify. Although this month I was charged $9.99 for my premium. I went to try and solve the problem and one page tells me i pay $9.99, while a different page tells me i pay $4.99. These pages are screenshott...
Spotify has been charging me 2 months now, and I'm not even using premium. What should I do to stop this
Hi, I got a new phone today as I was due an upgrade and I automatically have spotify premium with Vodafone Red (my mobile phone network) for the last two years i've gathered playlists of music and today when I logged onto spotify on my new phone I re...
I used to have premium account and i have recently suscribed to a familiar premium, how do i know they will not be charging both accounts of i didnt unsuscribe previously the premium account
Lost my song after losing premium ( provided by SP). Resubscribed after 1 month. Songs aren't back though.
Lost my songs after losing premium and resubscribed after 1 month. My music is still all gone. What can I do?
Going mad trying to add family members to my premiun for family account...logging in process goes round and round asking the same questions. All paid up and invite sent but can't activate - driving me me mad!!!
I recently bought spotify family and how do i transfer my old playlists and followers to my new account???
Hola! realizo el pago de premium con la siguiente descripción Spotify PO11686D07, como puedo averiguar el usuario de esa cuenta? Gracias!
Okay, so my Spotify account is linked to my Facebook. Always has been. But I deactivated my Facebook account for like 3 days and when I reactivated and got back on Spotify, basically what happened was my profile picture is now blank and my name turne...
I signed up for the 3 month deal through groupon. After it concluded I am now being charged the $9.99 monthly rate which is fine. However, I am unable to login into my account once it carried me over to the monthly billing. Neither of my email addres...
yes i want to leave the family where i am a member, but i dont want to connect the main-member. is there any possibility?thanks
I want to cancel my spotify for family, but when I got to the account details it only says: choose premium (it states I have the free version) or manage the members of the family. It doesn't say anything like canceling. Whenever I search for an answe...
How do I get my account actavited again.
Hola, acabo de contratar la cuenta familiar y al momento de agregar a los miembros, solo agreguè a uno y puse aceptar, còmo puedo agregar a los de màs?
I Deactivated my Facebook and since my Spotify is linked with my Facebook, there's no other way to sign in. Is there a way to unlink my Facebook and create a password I can use with my email account instead?
have been trying to update my payment information for several days now and a pop up box keeps appearing telling me that there is something wrong and I should try again or use a different card. I have tried all the cards i have and it continues to pop...
In August I bought a new phone through Rogers. On my new plan, I added the spotify premium account. This was not as a trial basis. Yet, for the last two months, I am on the free account - my premium doesn't work. I contacted Rogers and they stated th...
I have a premium account with my Rogers share everything plan, the other day I updated my phone and went to listen to music today it had me logged out. I logged back in through Facebook cuz that's the only way I do log in, and it gave me a new free a...