Spotify premium

[Tori81]

Was told I had Spotify premium when i got my new handset now it seems I don't 😞 please help

[MonicaM_Bogota · Accepted solution]

Hi, @Tori81!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If this doesn't help, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.

[Tori81]

Thank you I had to contact my service provider yesterday and got it sorted

[sisca2105]

my subscription not change to premium because when i try to input address n click submit  i hv  got notification can't joined because my address not the same with primary account eventhought i was input address same with primary account.. need help!